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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will appear. It comprises detailed information about all the actions that you can perform on the given page. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive collection of how-to videos illustrating how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you need, check out our extensive Frequently Asked Questions database, which contains questions asked by real individuals and offers practical solutions. We constantly "revamp" our Frequently Asked Questions database with new questions & answers in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our great team of technical support engineers available 24/7/365 and eager to help you with any issue. Each trouble ticket you send will be responded to within 1 hour (the average trouble ticket response time is only 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275774

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com